TERMS AND CONDITIONS

It is understood that anyone who makes use of the services offered by our website has read, understood and accepted the terms and conditions and, therefore, the reservation is subject to the following.

1º The contract between The Client and TRAVELAND PERU Traveland E.I.R.L.

To secure a booking with Traveland Peru requires a completed booking registration form. Deposits will be required on a case-by-case basis depending on the nature of the tour agreed to in writing between The Client and Traveland Peru. Clients booking by telephone, facsimile or email will be deemed to have read these booking conditions. 

A booking is accepted and becomes definite only from the date Traveland Peru has confirmed acceptance in writing and issued formal confirmation. It is at this point that a binding contract between Traveland Peru and The Client comes into existence.

2º Payment

The balance of all monies due must be paid to Traveland Peru as formally agreed to with Traveland Peru beforehand in the booking form. 

Payment can either be made in person, by transferring the total amount of the invoice to one of Traveland Peru’s accounts or by credit card. For the Client’s convenience, Traveland Peru offers several secure, online payment methods and accepts all major credit cards, including Visa, American Express and Master Card.

In the case of a credit card payment made in person in one of Traveland’s offices, a 5% surcharge may apply. In case of a bank transfer, all wire and transfer costs will be assumed by The Client.

3º Changes by The Client

Any changes to the original booking must be confirmed in writing by the person signing the booking form. Any costs or charges, incurred by Traveland Peru, or which are incurred or levied by our suppliers as a result of the amendment, will be charged to The Client. While every reasonable effort will be made to accommodate changes and additional requests, their availability cannot be guaranteed.

4º Cancellations

The Client may cancel the booking at any time prior to 60 days before departure, provided that the cancellation is communicated to Traveland Peru in writing. Traveland Peru will refund recoverable costs, minus a US$ 80 administrative fee and any wire or bank transfer costs incurred. Cancellation fees may be imposed on The Client by Traveland Peru’s third party suppliers, and Traveland Peru will NOT be held liable for those costs. Peru’s 18% Value Added Tax (VAT), also known as Impuesto General a las Ventas (IGV), is non-refundable for certain hotel bookings. Airlines may impose 20% to 100% penalties for unused tickets or missed flights, depending on the specific and applicable regulation and/or policy of the fare base under which the ticket was issued. Tickets for the Inca Trail and Machu Picchu are non-refundable and non-transferable. Based on date of receipt of written notice of cancellation 60 days or less prior to scheduled departure, the following charges apply:

Period before departure when written notification is received Cancellation fee as a percentage of the holiday price: 

Percentage of price
Cancellation 60-25 days prior to departure
30%
Cancellation within 24-9 days prior to departure
75%
Cancellation within 8 days or less prior to departure
100%

In the case of group hotel reservations booked with the Orient-Express Peru SA hotel chain, cancellations and/or reduction of reservations within 90-61 days prior to departure will incur a 70% penalty; within 60 days prior to departure a 100% penalty of the full rate.

5º Changes and Cancellation

While Traveland Peru will use its best endeavors to operate all tours as advertised. The Client accepts that it may prove necessary or advisable to vary or modify a tour itinerary or its contents due to prevailing local conditions. 

If Traveland Peru becomes aware that a major change is required, The Client will be told at the time of the booking. 

When a major change is made The Client will have the choice of accepting the change of arrangements, purchasing any other available tour or canceling the tour and obtaining a full refund, provided that the major change is not because of force majeure.

Force majeure is war, threat of war, riots, civil strife, industrial dispute, terrorist activities, natural (or nuclear) disaster, fire or adverse weather conditions, technical or maintenance problems with transport, changes imposed by cancellation or rescheduling of flights by an airline, the alteration of airline or aircraft type, or other similar events beyond the control of Traveland Peru. 

In the event that Traveland Peru is forced to alter or cancel a departure, it will not be held responsible for The Client’s trip preparation expenses such as non-refundable air tickets, doctor’s fees, inoculations and medications, passports and visas, and personal equipment. However, in case of force majeure during the trip, Traveland Peru Travel is committed to providing its Clients with any information, assistance and advice it can to help ensure their safety and well-being. 

6º Travel insurance

Travel insurance is recommended for Clients while on a tour organized by Traveland Peru. The Client is wholly responsible for their personal property, including luggage. The Clients is responsible for arranging their own insurance. A suitable insurance policy should provide adequate coverage for medical expenses arising through illness or accident prior to or during the holiday and loss of holiday monies through cancellation or curtailment of the holiday for insurable reasons. Clients should ensure that there are no exclusion clauses limiting protection for the type of activities in their tour.

7º Age, Fitness and Participation

All Clients are expected to satisfy themselves prior to booking that they are fit and able to complete the itinerary of their choosing. Persons over 60 years of age are advised to obtain medical evidence of fitness to travel on the chosen itinerary. No unaccompanied minors (those under 18 years of age) can be accepted on tours operated by Traveland Peru, however children and teenagers may be considered, provided they are accompanied by a parent or guardian who accepts full responsibility for them. 

8º Passport, Visa, Migration Cards and Vaccinations

It is the responsibility of The Client to be in possession of a valid passport, visa permits, inoculations and preventive medicines as may be required for the duration of the tour. Information about these matters or related items is given in good faith but without responsibility on the part of Traveland Peru. 

9º Local laws

All participants in tours operated by Traveland Peru are expected to obey the laws and regulations of the countries visited and any failure to do so will relieve Traveland Peru of all obligations that they may otherwise have under these booking conditions. 

10º Illness or disability

Anyone suffering from illness or disability or undergoing treatment for any physical or medical condition must declare the true nature of such condition at the time of booking and make arrangements for the provision of any medication or other treatment which may be required during the tour. Failure to make such disclosure will constitute a breach of these booking conditions and result in such persons being excluded from the tour in which case all monies paid will be forfeit. If the chosen holiday includes a cruise or excursion or transfer by boat of any sort The Client must make it known at the time of booking if he/she is unable to swim. This will not prevent The Client from participating in the tour but will enable Traveland Peru to take additional precautions for The Client’s safety at such times as may be appropriate. 

11º Our responsibility

Traveland Peru accepts responsibility for ensuring that the Client is supplied with the holiday as described in the final version of the travel program that The Client receives upon arrival and that services reach a reasonable standard. 

Traveland Peru acts only in the capacity of an agent upon the legal conditions that, while exercising every possible precaution, it is not responsible for injury, sickness, damage, loss, additional expenses, accidental delay, or other irregularities which may be caused either through willful or negligent acts or omissions made by the companies or individuals providing or engaged in transportation, accommodation or other services related to the accomplishment of the tour, or through natural disasters, social upheavals or other causes. 

12º Assumption of risk and waiver of liability

Traveland E.I.R.L. will not accept responsibility for any injury stemming from the Client’s failure to accept the authority and decisions of Fertur Peru’s employees, tour leaders and agents, while on the tour with Traveland E.I.R.L. 

The Client booking an adventure tour, including but not limited to hiking, backpacking,camping, whitewater rafting, rock climbing, horseback riding, boating and back country travel, etc., accepts that his/her participation in such activities entails an element of inherent danger and personal risk. The Client releases Traveland Peru of legal liability in the event of an accidents. Before embarking on such journeys, The Client may be presented with a standard waiver form. The Client agrees that failure to carefully read, acknowledge understanding and sign the waiver form will be considered grounds for denial of delivery of the contracted adventure tour or service without refund. 

Traveland Peru will not be held liable for any lost, stolen or forgotten tickets and/or vouchers for services, entry and/or transport once they been delivered to The Client.